Customer Service

Do you provide international delivery?

Unfortunately, Safety Downunder only ships within Australia.

How do you ship your orders?

All orders are delivered through Australia Post E-Parcel Standard Delivery with the option to upgrade to Express Shipping.

How long does it take to receive my order?

We pride ourselves with fast service and dispatch same day for orders received between Monday-Friday before 11am. Any orders placed on the weekend/public holiday or weekdays after 11am will be dispatched the following business day.

The below estimates are based on Australia Post Standard e-Parcel recent delivery performance and do not take into account any current desruptions that may cause delay. We strongly recommend selecting Express Post at checkout if you would like to receive a speedy delivery.


STATE OR TERRITORY

  • NSW 2-4 Business Days
  • VIC 3-5 Business Days
  • QLD 3-5 Business Days
  • SA 4-7 Business Days
  • ACT 2-4 Business Days
  • NT 9-14 Business Days
  • TAS 4-6 Business Days
  • WA 5-7 Business Days

You may refer to the Australia Post website for further details on their delivery times: https://auspost.com.au/service-updates/domestic-delivery-times

How do I track my order?

Once we dispatch your order, you will recieve an Australia Post E-Parcel tracking number.

What payment methods do you have available?

We accept secure payments via:

PayPal

Select PayPal at the check out and login to your account. You have the option to pay the total amount or take advantage of PayPal’s Pay in 4 option.

Credit Card

Select Credit Card at the check out to pay using Mastercard or Visa. Our website uses a secure platform for credit card transactions.

Afterpay

Select Afterpay at the check out for your “Buy Now Pay Later” option. With Afterpay, you make 4 easy instalments over 8 weeks. Your order will be dispatched immediately with no extra waiting periods, added interest, fees or charges.

Do you provide a tax invoice?

Yes, we are an Australian company registered for GST. We will send you a tax invoice with the goods.

Do all your safety footwear meet the Occupational Protective Footwear standards?

All safety footwear sold through Safety Downunder are certified to meet safety footwear standards. This indicates that our products undergo an annual review of manufacturing and quality control processes based on technical documentation. This is to monitor each brand's ability to consistently produce products in compliance to occupational protective footwear specifications.

You may check within the individual product pages under product features for the footwear's certification. You may also find this information on the footwear's tongue and/or product tags.

Safety Footwear - Puma Safety, Albatros and Gator Safety 

  • Australian Standards: AS 2210.3:2019
  • European Standards: EN ISO 20345:2011

Safety Overshoes - Gaston Mille

  • Impact resistance (Standard EN ISO 20345)
  • Tensile Properties (Standard ISO 4643-1992)
  • Flexing resistance (ISO 4643:1992 annexe B)
  • Fuel Oil Resistance (NE ISO 20344 8.6)
  • Polymer Thickness: Outsole (EN ISO 20344 6.1)